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“It’s nice to see you again.” “How was your trip?” Nothing sells a patient on your practice more than a personal touch. Top it off with outstanding medical care and you’ve got a patient for life.
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Meet and greet.
Being sincere, warm and friendly says it all. Greet guests by name and make eye contact. Nothing could be simpler. Or more gratifying. For both your staff and patient. |
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What’s in a name?
A nametag for each member of your staff makes patients feel more connected. And more comfortable if they need assistance and can’t get the nurse or receptionist’s attention.
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Ask about their vacation. Or job. Or family.
Patients are more than just patients. Do they bake? Ski? Paint? Make a note in their file and ask about it next time. Expect a warm, heartfelt smile in return.
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Exceptional care starts with a smile. Put it into practice. Often.
Next week — referrals mean business.
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