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Are you certified? Neat and clean? Up to date? Are you concerned about your patients’ time? Your reception room says it all. At first glance. Every time the patient opens your front door.
If your reception room doesn’t “sing” praises about you and your patients, it could hurt your practice. Immediately and long term.
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Show off your degrees and other credentials.
After all, you’ve earned them. Frame them, display them in reception. Your patients will know they’re in good hands.
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You’re on a mission to help patients see better.
Let them know with a mission statement in plain view in reception.
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Make patients feel right at home.
Comfortable, neatly arranged furniture sets the stage for a relaxed patient. A cup of java or tea tops it off.
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Make a clean start.
Keep the reception area clean at all times. No used coffee cups. No overflowing trash bins. No spotty carpets.
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Captivate, motivate as they wait.
Keep patients stimulated and busy with educational videos. Or entertaining programs with a subtle message about your practice. Or a computer to check their emails.
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There’s always room for improvement in a reception room. Make sure yours speaks well of your practice.
Next week — the telephone. Is it answering the call for your business?
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